Refund Policy

Failed calls

Calls that fail or are refused are not charged. For async image and video jobs, the estimated cost is held when the job starts and released if it fails.

Top-ups

Credits you have spent are not refunded.

Duplicate charges and billing errors are refunded in full. Other requests to refund unused credit are reviewed case by case.

Crypto payments, when offered, cannot be refunded.

How to ask

Write to support@keelrouter.com from the email on your account with the date and amount of the payment. We answer within two business days. Approved refunds go back to the original payment method.